Terms & Conditions

Deposit & Payment

 To initiate an order, and cue the order into production schedule, a deposit is required.
When we get in touch for the first time we agree on the type of instrument you want to order and the main options. Then Alexander will put your name in the waiting list and tell you which year you'll be delivered as well as an estimate price based on the prices of the current year. Please deposit 30% for an instrument you wish to order after detailed discussing with the maker. The balance will be due when your instrument is ready, and it will be shipped when we receive the balance payment. Alexander will contact you about 4-3 weeks before scheduled completion and make arrangements for payment. The full payment will be requested two weeks before the shipping date of the instrument. Please keep in mind, a non-refundable amount of the deposit 10% will be retained by Anistratov Bagpipes if an order is cancelled.

Wait Time

 For a 3/4 set or Full Set of Uilleann pipes the wait time 24-36 months from the date you finalize your order specifications. For a Practice set the wait could be as short as one week or as long as 10 months. A Practice set can be obtained immediately, if there is a Practice set to your specifications in stock. If not, the wait time will depend on whether or not the Practice set you want is in the current production batch, and how soon it can be tested, subsequent to its completion. Contact us for availability.
For the Highland Bagpipes, Scottish Small pipes or Border pipes wait time now 14 months.
For Gita Gallega, Schäferpfeife, Big Medieval Dudelsack wait time is about 12 months.
For flutes, metal and wooden wistles to figure out the wait time please contact the makers-preferably by email.

Handling & Shipping

Anistratov Bagpipes offers worldwide delivery. Packing, Posting and Shipping will be aded in cost. 
Alexander prefers the customer to come and take the instrument straight from the workshop. If this is not possible for some reason, it is an opportunity to arrange a meeting at one of the festivals, gigs or an exhibition.