Terms & Conditions

 To initiate an order, and cue the order into production schedule, a deposit is required.
When we get in touch for the first time we agree on the type of instrument you want to order and the main options. Then Alexander will put your name the waiting list and tell you the approximate time of delivery as well as based on the prices of the current year. Please deposit 30% for an instrument you wish to order after a detailed discussion with the maker. The balance will be due when your instrument is ready, and it will be shipped when we receive the balance payment. Alexander will contact you about 3-4 weeks before the scheduled completion and make arrangements for payment. The full payment will be requested two weeks before the shipping date of the instrument. Please keep in mind, a non-refundable amount of the deposit 10% will be retained by Anistratov Bagpipes, if an order is cancelled.
Anistratov Bagpipes reserves the right to refuse future maintenance services without obligation to provide an explanation

Accepted Methods of Payment

Direct Transfer to our account via your bank (European customers)
International Bank Draft (Overseas customers)
Paypal
Bank Transfer (SEPA preferred within the EU)

Bank transfers are free of charge within the EU. Kindly ensure that any currency conversion or banking fees are borne by the sender.

• Wise.com
  For international clients, Wise often offers the most favourable exchange rates and lowest transaction costs.
• PayPal
  Payments via PayPal are also accepted. Please note that PayPal applies a standard transaction fee (approximately 4.5%) for goods and services. This fee will be added to your final invoice. Kindly ensure the full invoice amount is received in our account, regardless of the chosen payment method.

Please note: We do not accept card payments at this time.

Invoices and Taxation
All orders are invoiced in Euros (€).
We operate as a registered craftsman workshop and issue formal invoices for each instrument. Applicable local taxes are included or specified on request, in accordance with current EU and Italian tax regulations.
Cash (recommended and preferably with the local pickup)

Let us know how you would prefer to pay and some further information will be sended.

At Anistratov Bagpipes, every instrument is crafted with uncompromising attention to detail and a deep reverence for tradition—an approach that naturally requires time.

For a ¾ Set or Full Set of Uilleann pipes, the typical waiting period is between 24 and 36 months from the date your order specifications are finalised.

For a Practice Set or chanter, the lead time may vary considerably—ranging from as little as one week to approximately 10 months, depending on current workshop scheduling. However, Concert D Practice Sets are often available immediately, as we usually maintain a modest inventory of instruments in various designs and timbers. Should your preferred configuration not be in stock, waiting time will be determined by its place in the current production cycle and the subsequent period required for testing and voicing. We encourage you to contact us directly for up-to-date availability.

For other instruments, the approximate timelines are as follows:

• Highland Bagpipes, Scottish Smallpipes, and Border Pipes – currently 18 months.

• Gaita Gallega, Schäferpfeife, and Large Medieval Dudelsäcke – approximately 16 months.

• For flutes, as well as metal and wooden whistles, we kindly ask that you inquire by email to receive an accurate estimate based on current workshop activity.

Each instrument is made to order with care and precision. We sincerely thank our clients for their patience—it is, as always, richly rewarded in sound and soul.

Delivery Timeline

Due to the bespoke nature of our work, delivery times may vary.
While we do our utmost to meet estimated timelines, a fixed delivery date does not form part of the purchase agreement. You will be kept fully informed of your instrument'sprogress and any delays, should they occur.

Warranty and Returns

Each instrument is custom made to the highest standards and carries a lifetime warranty for the original owner against any manufacturing defects.
This warranty does not extend to damage resulting from accidents, misuse, or alterations by third parties.

As each instrument is individually handcrafted to order, all sales are considered final. Should an exceptional circumstance arise, please contact us — discretion and fairness shall guide our response.

At Anistratov Bagpipes, we take great pride in ensuring each instrument is treated with the utmost care from workshop to your hands. While it is our greatest pleasure when clients are able to collect their finished bagpipes in person—directly from Alexander himself at the workshop, where he is always glad to welcome visitors—we understand this is not always possible.

For our valued clients around the world, we are pleased to offer international shipping. We work with virtually all established courier services, choosing the most secure and reliable option tailored to your destination. All packaging, posting, and shipping fees are added separately to the final price.

When in-person collection is not an option, Alexander is also happy to arrange a personal handover at select festivals, exhibitions, or concert events.